Last Updated: 23-01-2026
THRIVE TUTORING
ABN: 20 324 676 858
Website: www.thrivetutoring.co
1. IntroductionThrive Tutoring ("we," "our," or "us") is committed to protecting the privacy and personal information of our students, parents, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing our website or engaging our tutoring services, you consent to the terms of this policy.
2. Information We CollectWe collect information reasonably necessary to provide high-quality educational services.
This includes:
Parent/Guardian Information: Names, email addresses, phone numbers, and billing information.
Student Information: Names, age/year level, school attended, academic history, learning needs, and subjects of interest.
Technical Data: IP addresses, browser type, and cookies when you visit our website to improve user experience.
Communications: Records of correspondence (email, messages) and, where applicable and with consent, recordings of online tutoring sessions for quality and safety purposes.
3. How We Collect InformationWe collect personal information directly from you when you:Fill out a contact or enquiry form on our website.Book an introductory call or tutoring session (e.g., via Calendly or similar tools).Communicate with us via email, phone, or video conferencing.Provide feedback or testimonials.
4. How We Use Your Information
We use your personal information to:
Provide Services: Match students with appropriate tutors and deliver personalised online lessons.
Communication: Send scheduling reminders, invoices, progress reports, and newsletters (you may opt-out of marketing at any time).
Improvement: Analyze our website usage and service quality to improve the student experience.
Compliance: Meet legal and regulatory obligations.
5. Disclosure of Personal Information
We respect your privacy and do not sell your data. However, we may share information with:
Tutors: To facilitate the educational relationship. Tutors are bound by confidentiality agreements.
Service Providers: Third-party vendors who assist with our business operations (e.g., payment processors like Stripe, scheduling tools, or video conferencing platforms like Zoom/Google Meet).
Legal Authorities: If required by law or to protect the safety and rights of Thrive Tutoring, our students, or others.
6. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.Digital records are stored using secure, password-protected cloud systems.
Payment details are processed through secure third-party gateways and are not stored directly on our servers.While we take all reasonable measures, please note that the transmission of information via the internet is not completely secure.
7. Children’s Privacy
Protecting the privacy of children is our priority. We only collect information about minors (under 18) with the consent of a parent or guardian. Parents have the right to review their child's information and request its deletion.
8. Access and CorrectionUnder the Privacy Act, you have the right to access the personal information we hold about you and request corrections if it is inaccurate.To make a request, please contact us using the details below. We may require verification of your identity before processing the request.
9. Changes to This PolicyWe may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Thrive TutoringEmail: sophie@thrivetutoring.co
Phone: +61 421 716 911